Unique Engagement Rings and Fine Color Gemstone Jewelry

Frequently Asked Questions

Have a question? We're happy to help.
Call us: 866-570-3112
Does the price shown include the center stone?

The price listed is for the mounting only and does not include the center stone. Typically the center stone is purchased from the representative jeweler you purchase the engagement ring from. However, you may provide your own center stone.

What is the size of the center diamond shown on the website?

Most of the rings on the website are shown with and are designed to carry a 1ct center stone. However, since we hand make each ring, we will adjust the design of the ring to whatever size (large or small) center stone you choose.

Can the shape or size of center stone be changed?

Yes. We will work with you to figure out what will look best with the specific design you choose. But generally all of our rings can be altered to fit any size of shape center stone.

Are your diamonds conflict free?

Mark Schneider Design is committed to the ongoing global effort to stop the trade in conflict diamonds.We are committed to upholding the highest human rights standards when purchasing diamonds. We are 100% compliant with The Kimberley Process and the Clean Diamond Trade Act. We actively support efforts by industry trade associations, the World Diamond Council and the Jewelers of America to stop conflict diamonds coming to the United States.

The Kimberley Process established in 2002 ensures that each shipment of rough diamonds is sealed in tamper resistant containers and is accompanied by uniquely numbered certificates of origin. To supplement the program, the International Diamond Manufacturers’ Association and the World Federation of Diamond Bourses supply written warranties to protect the seller each time diamonds change hands, regardless of whether the stones are rough or polished.

Mark Schneider Design follows a strict policy to ensure the diamonds we purchase are mined and distributed under the highest ethical standards and we will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

What does it mean to use “Green Gold”?

Mark Schneider Design is committed to ensure that the gold and metals we purchase come from sources that meet the highest standards for human rights, social responsibility and environmental stewardship. We believe that gold should be extracted and processed in a manner that respects the needs of current and future generations, and we expect our business partners to adhere to ethical business practices. In addition, Mark Schneider Design uses reclaimed gold from existing sources. Every gold piece we make is made from 100% recycled and re-refined precious metal.

Because our reclaimed gold is re-refined back into its pure form it is identical quality to newly mined material. What is the price for yellow gold and/or can your designs be made in yellow gold? Yes. All of our designs can be made in yellow gold. The price is the same as the 14k or 18k white gold price. All of our rings can also be made in rose gold, platinum, or two-tone.

Can I order my ring without the trademark Secret Heart?

Yes.

What is the difference between “Engagement Ring” and “Wedding Band”?

An engagement ring is traditionally presented at the time of the engagement and typically features a center stone. While a wedding band is presented during the wedding ceremony and is often worn with the engagement ring. Our wedding bands are designed to match and fit up next to the engagement ring, completing the look of the set.

How long does it take to get a ring?

It takes our master jewelers approximately a month to hand make each ring from start to finish. If you have a special date in mind, and it is physically possible, we will make sure your ring is ready for you by that date. Please note that custom adjustments may take longer and may need additional time, please inquire for more information.

I found the engagement ring that I want - now what do I do?

Your next step is to visit one of the representative jewelers in your area. Please visit the “Find a Jeweler” page to search for jewelers near you. If you require assistance with this please contact us directly and we would be happy to find one for you.

I already have one of your engagement rings, how do I purchase a matching wedding band?

Your best option would be to go to the representative jeweler who sold you the engagement ring. If your situation has changed or you are unable to go to the jeweler who sold you the engagement ring, please inquire with us directly and we will be happy to assist you.

There is not a jeweler in my area - what do I do?

No problem. We are happy to assist you in locating a jeweler or an option that would best fit your needs. Please contact us directly for assistance.

I am overseas - what do I do?

Please contact us directly and we will be happy to assist you.

Ask your own question:

Did not find the answer to your question? Please let us know how we can help. There is no reason to be shy - after 65 years we've heard it all. We are more then happy to assist you and will do our best to turn you into a jewelry expert before we are through. We look forward to hearing from you:

By Phone (available 9am-5:30pm pst M-F): 800-452-5804

By Email: info@markschneiderdesign.com

By Mail: 245 Promenade N, Long Beach, CA 90802

Copyright © 2017 Mark Schneider Design. All rights reserved.